Question 1

How do I place a custom order?

Accepted Answer

To place a custom order, visit our Custom page and submit your request with the details for your design. Click here to get started.

Question 2

Can I request a specific design or theme?

Accepted Answer

Yes. Mottie's Creations creates personalized items, custom digital designs, gifts, apparel, drinkware, stickers, branding assets, and seasonal designs. Share as much detail as possible so your item can be created with your vision in mind.

Question 3

Do you send proofs before creating custom items?

Accepted Answer

For certain custom items, a proof may be provided before final production. Please review your proof carefully and respond as soon as possible to avoid delays.

Question 4

Can I make changes after placing my order?

Accepted Answer

Changes may be possible if production has not started yet. Once a custom item has been designed, printed, or prepared, changes may not be available.

Question 5

How long does it take to receive a custom order?

Accepted Answer

Processing times may vary depending on the item, design details, and order volume. Custom orders take time because each piece is made with care and attention to detail.

Question 6

Shipping Instructions

Accepted Answer

Shipping is calculated at checkout.

Question 7

Do you accept returns or exchanges?

Accepted Answer

Because custom and personalized items are made specifically for each customer, returns and exchanges are not accepted unless there is an issue with the order. Please contact Mottie's Creations if something arrives incorrect or damaged.

Question 8

What should I do if my item arrives damaged?

Accepted Answer

Please reach out as soon as possible with photos of the item and packaging so the issue can be reviewed.

Question 9

How do I care for custom apparel?

Accepted Answer

Wash inside out with cold water. Use mild detergent. Do not bleach. Tumble dry low or hang to dry. Avoid ironing directly over the design.

Question 10

How do I care for custom drinkware?

Accepted Answer

Hand washing is recommended to help preserve the design. Do not soak. Avoid harsh scrubbing over the design. Unless stated otherwise, do not place custom drinkware in the dishwasher or microwave.

Question 11

Do you offer digital products too?

Accepted Answer

Yes. Mottie's Creations offers Canva templates, prompt packs, printable items, digital wallpapers, stickers, and creator tools designed to help customers create faster and stay organized.

Question 12

Where can I shop or learn more?

Accepted Answer

You can shop at www.mottiescreations.com and follow Mottie's Creations on social media for new drops, freebies, and creative inspiration.

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